Refund policy

1. General Information

This Return and Refund Policy explains how AirFrys handles returns, exchanges, and refunds for orders placed through our website.

By placing an order, you agree to the terms outlined in this policy.

2. Provider Information

AirFrys

Address: 2107 Namekagon St, Hudson, WI 54016, United States
Phone: +1 305-269-8373
Email: support@airfrys.com

If you have any questions about returns or refunds, you can contact us at any time.

3. Return Eligibility

To be eligible for a return:

  • The item must be unused and in its original condition
  • The item must be in its original packaging
  • The return request must be made within 14 days of delivery

Certain items may not be eligible for return depending on the product type.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method
  • Processing time may take 5–10 business days depending on your bank or payment provider

5. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Shipping costs are non-refundable

6. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery
  • Provide photos of the issue
  • We will offer a replacement or refund depending on the situation

7. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact us and we will guide you through the process.

8. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again
  • Contact your credit card company
  • Contact your bank

If you still haven’t received your refund, contact us for assistance.

9. Order Cancellation

If you want to cancel your order, contact us within 12 hours after placing it.

After this time, orders may already be processed and cannot be canceled.

10. Contact

If you have any questions about this Return and Refund Policy, please contact:

AirFrys

📍 2107 Namekagon St, Hudson, WI 54016, United States
📞 +1 305-269-8373
📧 support@airfrys.com